Privacy Policy

Last Updated: March 23, 2026

This Privacy Policy describes how VentureHatch Ltd (trading as "Seat & Rest", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from seatandrest.com (the "Site") or otherwise communicate with us.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

1. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

A. Information We Collect Directly from You

Basic contact details: Your name, address, phone number, and email.
Order information: Your billing address, shipping address, and payment confirmation. (Note: Payment details are securely processed via Shopify Payments, PayPal, or other gateways like Klarna/Apple Pay. We do not store full credit card numbers).
Account information: Your username, password, and security questions.
Customer support information: Any information you choose to include in communications with us (e.g., email messages, live chat).

B. Information We Collect Automatically

Usage Data: We automatically collect certain information about your interaction with the Site ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

2. How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email or text message, and to show you advertisements for products or services (such as Meta Ads or Google Ads).
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You: We use your personal information to provide you with customer support and improve our Services.

3. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances include:

With Vendors or Service Providers: We share information with third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping). We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
With Business and Marketing Partners: We may share your information to provide services and advertise to you.
Legal Obligations: We may also disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services. You can choose to set your browser to remove or reject Cookies, but doing so may negatively impact your experience on our Site.

5. Your Rights (GDPR & UK Privacy Laws)

Depending on where you live (including the UK and EEA), you may have the rights listed below in relation to your personal information:

Right to Access / Know: You may have a right to request access to personal information that we hold about you.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

To exercise these rights, please contact us using the information provided below.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

8. Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: admin@seatandrest.com
Company: VentureHatch Ltd
Registered Address: Suite 7194 Unit 3a, 34-35 Hatton Garden, Holborn, London, UK, EC1N 8DX
Company Number: 17003594