Privacy Policy

Last Updated: February 6, 2026

1. Introduction

This Privacy Policy describes how VentureHatch Ltd (trading as "Seat & Rest", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from seatandrest.com (the "Site").

We are committed to protecting your privacy. As a company incorporated in England and Wales selling to customers in the UK and the US, we adhere to the UK General Data Protection Regulation (UK GDPR) and applicable international privacy standards.

Data Controller: VentureHatch Ltd 34-35 Hatton Garden, London, EC1N 8DX, UK. Company Number: 17003594 Legal/Business Contact: admin@seatandrest.com

2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Personal Information

We collect information that you provide to us directly when you place an order or attempt to place an order. This includes:

Contact Information: Name, billing address, shipping address, email address, and phone number.
Order Details: Products purchased (e.g., sofa covers, bedding) and order history.
Communication Data: Information you provide when contacting our customer support via email, Live Chat, or WhatsApp.

B. Payment Information (Airwallex & PayPal)

We use secure third-party payment processors to handle your transactions. We do not store your full credit card details or bank account information on our servers.

Airwallex: Used to process card payments directly on our site. Airwallex may collect personal information including card details and transaction history to prevent fraud.
PayPal: If you choose to pay via PayPal, your personal information (including name, address, and payment details) will be shared with PayPal to process the transaction. This data handling is subject to the PayPal Privacy Policy.

C. Device and Usage Information (Google & Analytics)

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use this information to:

Load the Site accurately for you.
Perform analytics on Site usage to optimize our experience.
Fuel our advertising campaigns through Google Merchant Center and Google Ads.

3. How We Use Your Information

We use your personal Information to provide our services to you, which includes:

Order Fulfillment: Processing payments, shipping your home textile products, and providing you with invoices and/or order confirmations.
Communication: Screening our orders for potential risk or fraud, and communicating with you regarding your order status.
Advertising: In accordance with the preferences you have shared with us, providing you with information or advertising relating to our products or services (via Google Ads/Shopping).

4. Third-Party Service Providers

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you.

Payment Processing: We use Airwallex and PayPal to process payments securely.
Advertising: We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, primarily Google. This allows us to show you relevant ads on Google Search and YouTube.
Logistics: We share your name, shipping address, and phone number with courier services to deliver your products.

5. International Data Transfers

Seat & Rest is a global brand. While our legal entity is based in the United Kingdom:

Operational Support: Our administrative team manages certain operations from Algeria.
Data Protection: Access to your data by our team in Algeria is strictly limited to what is necessary for order fulfillment and customer support. We ensure that any transfer of personal data outside the UK is governed by strict internal data protection standards and standard contractual clauses to ensure your information remains secure and treated in accordance with UK data protection laws.

6. Security

We take the security of your data seriously.

SSL Encryption: All sensitive information supplied by you is transmitted via Secure Socket Layer (SSL) technology.
Limited Access: Access to your personal data is restricted to employees and contractors who need to know that information in order to process it for us.

7. Your Rights

Depending on your location (UK or US), you may have specific rights regarding your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction: You have the right to request that we correct any information you believe is inaccurate.
Right to Erasure: You have the right to request that we delete your personal data ("Right to be Forgotten").

To exercise any of these rights, please contact our Data Controller at admin@seatandrest.com.

8. Cookies

Our Site uses cookies to improve your experience and to analyze our traffic. We also use cookies for advertising purposes (Google Ads) to deliver relevant content to you. You can control and manage cookies through your browser settings.